Help
Questions? We're happy to help.
Find answers on shipping, returns and more below. If you can't find what you need, write to us and a real person will reply, usually within 1 to 2 business days.
Contact us
Apollo Newton · Portland, Oregon
Shipping
Where do you ship?
We ship anywhere in the United States. We don't ship internationally yet.
How much does shipping cost?
Shipping is a flat $8.00 per order within the US. It is added at checkout.
How long will my order take?
Orders are packed and shipped from Portland, Oregon within 1 to 3 business days. Delivery usually takes another 3 to 7 business days, depending on where you live.
Will I get tracking?
Yes. Once your order ships, you'll get an email with a tracking link.
Can I change my address after ordering?
Email us right away at contact@apollonewton.com with your order details. If your order hasn't shipped, we'll update it.
Returns & exchanges
What is your return policy?
You can return unused items in their original condition within 30 days of delivery for a refund to your original payment method. Return shipping is paid by the customer unless your item arrived damaged or incorrect.
How do I start a return?
Email contact@apollonewton.com with your order number and the item you'd like to return. We'll send you instructions and the return address.
What if my item arrives damaged?
We're sorry. Email contact@apollonewton.com within 7 days of delivery with a photo of the item and the packaging, and we'll send a replacement or a refund.
Are any items final sale?
Candles that have been burned and items that have been worn or washed can't be returned.
When will I see my refund?
Once we receive and inspect your return, we'll refund you within 5 business days. Your bank may take a few more days to show it.
Products & care
How do I find my size?
Each clothing listing includes fit advice. If you're between sizes or have a question, email us and we'll help you choose.
How should I care for my items?
Care instructions are listed on each product page. As a rule, follow the label, and check our notes for wool, linen and cashmere items, which often need gentler cleaning.
Are your photos accurate?
We do our best, but colors can look a little different on every screen. If you'd like a closer description of a color or fabric, just ask.
Payments & orders
How do I pay?
Checkout is handled by Stripe, a secure payment service. You can pay with the major credit and debit cards, and we never see or store your card number.
Do I need an account?
No. You can check out as a guest. You'll get a receipt by email.
Can I cancel my order?
If your order hasn't shipped, we can cancel it. Email contact@apollonewton.com as soon as possible.
About Apollo Newton
Who are Apollo and Newton?
Two Weimaraners, and the reason this shop exists. Newton came to us through Oregon Weimaraner Rescue.
Do Apollo and Newton approve every product?
Every item goes through a rigorous inspection that involves sniffing, sitting on the box, and the occasional nap on the throw blanket. Anything that survives is deemed good enough to sell.
Where does the money go?
A portion of every sale supports Oregon Weimaraner Rescue.
Can I visit the shop or meet the dogs?
We're an online shop for now, so there's no storefront to visit. We're always happy to hear from fellow dog people by email.
Still wondering? Email us at contact@apollonewton.com.
